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  • Meeting Management: The Art of Making Meetings Work (Audio)

    $99.00
    In this course you will learn how to prepare for meetings, develop agendas, lead a meeting, differentiate between process and content, use facilitation skills in a meeting, and manage difficult participants.
  • Dynamite Sales Presentations (Audio)

    $99.00
    Research in business etiquette has shown that when you first meet someone, the first twelve steps you take are critical in forming a perfect first impression. A good sales presentation begins when you enter the room, and the best sales presentation methods take into account not only what you’re bringing to sell, but how you present with it.
  • Skills for the Administrative Assistant (Audio)

    $99.00
    In this course you'll learn about the elements of a professional attitude, including dressing appropriately, developing a positive outlook, being assertive, and communicating well. You'll also learn some fundamental skills for administrative assistants, such as writing letters, managing your time, saying no, working with others, and dealing with stress. All of these tools will help you achieve your goals and help the people that you support achieve their goals, too.
  • Generation Gap: Closing the Gap in the Workplace (Audio)

    $99.00
    During this course you will consider whether defining the actual limits of each generation is most important, or whether the merits of people within the context of employment is the bigger issue. You will learn about the various types of generations and how human resource practices can bridge the gap.
  • Prospecting for Leads Like a Pro (Audio)

    $99.00
    This course will teach you how to identify your target market, use a prospect dashboard, and set goals. You will also learn how to find prospects through networking, trade shows, lost accounts, and cold calls.
  • The Minute Taker’s Workshop (Audio)

    $99.00
    You'll begin this course by learning what a minute-taker does and what skills they should have. Then, you'll learn about different styles of minutes, what to record, how to prepare minutes, and how to keep a minute book.
  • Writing Reports and Proposals (Audio)

    $99.00
    To begin this course you will learn about the four stages of report writing: investigating, planning, writing, and revising. You’ll also learn about the ten steps of proposal writing, as well as using headings, adding visual aids, writing persuasively, and sourcing material.
  • Research Skills(Audio)

    $99.00
    In this course you will learn basic research skills, such as reading, memory recall, and note-taking. You will also learn how to create different kinds of outlines for different stages of your project, and how to move from the outline to writing, editing, and polishing. As well, you'll learn how to find information using the library's Dewey Decimal System, journals, and the Internet.
  • Conquering Your Fear of Speaking in Public (Audio)

    $99.00
    To begin this course you’ll review some of the basics of communication. Then, you’ll learn how to make small talk, develop conversations, speak well, dress appropriately, and control nervousness. To wrap things up, you’ll learn how to handle specific scenarios, like meetings and sticky social situations.

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