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Problem Solving and Decision Making
$99.00In this course, you will learn a three-phase problem solving process that you can apply to any situation. You will also learn techniques for creative thinking, how to make good group decisions, and ways to follow up on and evaluate decisions. -
Performance Management: Managing Employee Performance
$99.00In this course, you will learn about the Shared Management Model, which helps the manager transfer motivation and responsibility for results to the employee. This course will cover all three phases of the model: preparing the employee for the job, motivating them to do it, and evaluating their performance. -
Building Better Teams (Audio)
$99.00In this course, you will learn how to evaluate your team player type, explore ways to build an effective team, and identify things that you can do to become a good team player. -
Anger Management: Understanding Anger (Audio)
$99.00This course will help you identify how anger is affecting you. You will also learn about the anger process, trigger thoughts, behavior types, and coping strategies. -
Generation Gap: Closing the Gap in the Workplace (Audio)
$99.00During this course you will consider whether defining the actual limits of each generation is most important, or whether the merits of people within the context of employment is the bigger issue. You will learn about the various types of generations and how human resource practices can bridge the gap. -
Customer Service Training: Managing Customer Service (Audio)
$99.00In this course you will learn about the six critical elements of customer service. You will also learn about Paul Hersey and Ken Blanchard's Situational Leadership II model, servant leadership, and the five practices in James Kouze's and Barry Posner’s The Leadership Challenge. -
On-boarding: The Essential Rules for a Successful Onboarding Program (Audio)
$99.00This course will explore the benefits of a well-executed on-boarding program, show you how to design an on-boarding framework, give you ways to customize the program for different audiences (including managers and executives) and demonstrate how to measure results from the program. -
Orientation Handbook: Getting Employees Off to a Good Start (Audio)
$99.00In this course you will learn why a new hire orientation is so important. You will also learn about the four components of employee commitment, and the commitment curve. Finally, you will learn how to develop a successful orientation and training programs. -
Employee Dispute Resolution: Mediation through Peer Review (Audio)
$99.00In this course you will learn about the peer review process, which includes a statement being filed, gathering evidence, creating the peer review panel, conducting the peer review hearing, and making a decision.