Managing Difficult Conversations (Audio)
This course will give you an eight-step process for a difficult conversation, as well as some things to consider when deciding to have the conversation (such as your desired outcome, the time and place, and how to stay safe). You’ll also learn how to speak persuasively, ask good questions, and listen actively.
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Whether it’s asking about a sensitive subject, telling someone they have broccoli in their teeth or confronting a co-worker about their rude behavior, we all face difficult conversations from time to time. This course will provide a framework that you can use to help work through tough situations.