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PSW101 – The Role of the Support Worker
$99.00Describe the goal of support work. Describe the main responsibilities of the support worker. Identify the goal of the health care team. Identify the common members of a health care team. Distinguish between regulated and unregulated health care providers. Describe the importance of scope of practice in support work. Describe the significance of having a professional approach to support work. List the priorities in compassionate care. Identify the things to consider when solving problems. -
Facilitation Skills (Audio)
$99.00In this course you will learn what facilitation is, the skills that a facilitator should have, and the different skill levels of a facilitator. Then, you will learn some basic facilitation techniques, including ground rules, differentiating between content and process, bringing divergent and convergent thinking together, degrees of support, managing difficult participants, building sustainable agreements, and more. Supporting skills, such as communication, feedback, and team building, are also covered. -
Crisis Management: (Audio)
$99.00To begin this course you will learn how to put the right people in place with a crisis management team and appropriate training. Then, you will learn how to identify and assess crisis risks, develop a response process, and gather appropriate resources. You will also learn how to respond to, document, and investigate crises, establish an emergency operations center, create a continuity plan, and recover from a crisis. -
Creating Successful Staff Retreats
$99.00In this course you are going to learn a comprehensive approach to crafting a successful staff retreat for your organization. You are going to look at why retreats are conducted, look at retreat undertaking categories and then advance to the development and presentation of retreat activities. Your retreat education doesnt stop there as you are also going to learn how to identify the critical elements of a staff retreat and you will learn to create a planning checklist and about the keys of running a retreat. When the retreat is over, your responsibilities arent, you need to evaluate how things went so you will learn how to create an evaluation and follow up.