• Building Your Self Esteem and Assertiveness Skills (Audio)

    $99.00
    Ayn Rand once said, The man who does not value himself, cannot value anything or anyone. This course will give you some techniques that can dramatically change how you feel about yourself and how you approach the world.
  • Advanced Writing Skills (Audio)

    $99.00
    This course is designed for good writers who are ready to learn the nuances of letters, business cases, proposals, and reports. Therefore, we recommend that you complete Business Writing That Works before beginning this course.
  • Business Succession Planning: Developing and Maintaining a Succession Plan (Audio)

    $99.00
    This course will teach you how to develop and maintain a succession plan with the SUCCESS model, which includes developing a system, identifying resources, creating risk assessments, developing action plans, implementing those plans, and evaluating the results.
  • Stress Management (Audio)

    $99.00
    This course will teach you some different ways to look at stress, ways to take care of yourself to reduce the stress that you feel, and coping techniques. You will also learn some time management and organizational tips to help you work smarter.
  • Accounting Skills for New Supervisors (Audio)

    $99.00
    Many of us flinch when we hear terms like depreciation, cash flow, balance sheet, and (worst of all!) budgets. However, these are all important concepts to understand if you’re going to succeed in business, particularly as a manager. This course will help you get started in the accounting world.
  • The Practical Trainer (Audio)

    $99.00
    In this course, you will learn what makes a successful trainer and a successful training program. You will also learn about adult learning principles, the learning process, Kolb’s experiential learning cycle, and learning styles. You’ll even complete an assessment to help you identify your training preferences. Then, you will learn how to apply the learning cycle to assess needs, develop a program outline, choose training methods, design learning sequences, add some fun and games, and launch the program. You will also learn tips for delivering your program and managing difficult participants.
  • Customer Service Training: Critical Elements of Customer Service (Audio)

    $99.00
    This course is all about the critical elements of customer service: a customer service focus that is defined within, and given life by, your organization. In order to be successful, this focus must be reinforced every day, measured, and improved upon.
  • Call Center Training: Sales and Customer Service Training for Call Center Agents (Audio)

    $99.00
    In this course, you will learn how to present yourself appropriately on the telephone. You will also learn tips for saying no, giving bad news, selling on the phone, overcoming objections, dealing with difficult customers, taking messages, and managing voice mail. We will also share a basic telephone script that you can customize.
  • Creating a Google AdWords Campaign (Audio)

    $99.00
    In this one-day course, you will learn how Google AdWords work, what pay per click means, the importance of correctly setting an AdWord budget, how to select keywords and set up ad groups, how to design a compelling ad, and how to make adjustments to increase success.

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