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Customer Service Training: Managing Customer Service (Audio)
$99.00In this course you will learn about the six critical elements of customer service. You will also learn about Paul Hersey and Ken Blanchard's Situational Leadership II model, servant leadership, and the five practices in James Kouze's and Barry Posner’s The Leadership Challenge. -
Mastering The Interview (Audio)
$99.00In this course you will learn how to prepare for and participate in a job interview. Well share the types of questions to expect, as well as the questions that you should think about asking. You will also learn how to prepare for second interviews, testing, and shadowing, as well as how to follow up after an interview. -
Introduction to Neuro Linguistic Programming (Audio)
$99.00This introductory course will teach the basics of neuro-linguistic programming (NLP). You'll learn about key terms, the NLP presuppositions, the NLP senses, eye cues, enriched language, clean questions, and hypnotic language. -
On-boarding: The Essential Rules for a Successful Onboarding Program (Audio)
$99.00This course will explore the benefits of a well-executed on-boarding program, show you how to design an on-boarding framework, give you ways to customize the program for different audiences (including managers and executives) and demonstrate how to measure results from the program. -
Orientation Handbook: Getting Employees Off to a Good Start (Audio)
$99.00In this course you will learn why a new hire orientation is so important. You will also learn about the four components of employee commitment, and the commitment curve. Finally, you will learn how to develop a successful orientation and training programs. -
Creating a Workplace Wellness Program: (Audio)
$99.00To begin this course you will consider the benefits of workplace wellness programs. Then, you will learn how to create a wellness committee, outline a wellness program, gather support for it, perform appropriate research (including a needs analysis), design an appropriate package, and get buy-in for it. You will also learn how to implement the wellness program, evaluate how it is doing, and present the results in a tangible manner. -
Employee Accountability: (Audio)
$99.00You will begin this course by exploring what accountability is all about, while examining recent events that have caused people to look at accountability more closely. Then, you’ll learn ways to build accountability and ownership in your organization and make yourself more accountable. Supporting skills, like goal setting, feedback, and delegation, are also covered. -
Writing a Business Plan (Audio)
$99.00In this course you will learn the essential steps for creating a business plan, including creating a first draft; identifying the audience; gathering information; researching; describing product plans; marketing, sales, and accounting terms. -
Delegation: The Art Of Delegating Effectively (Audio)
$99.00This course will teach you how delegation can make you more successful, ways that you can delegate, techniques for giving instructions, how to monitor delegation results, and how to give good feedback. You will also learn an eight-step delegation process that you can customize for any situation. -
Employee Dispute Resolution: Mediation through Peer Review (Audio)
$99.00In this course you will learn about the peer review process, which includes a statement being filed, gathering evidence, creating the peer review panel, conducting the peer review hearing, and making a decision. -
Project Management Training: Understanding Project Management (Audio)
$99.00This in-depth course will take you through all aspects of project management. First, you will consider what a project is and what a project manager does. Then, you will work through the four stages of the project life cycle: conceptual, planning, execution, and termination. You will also learn some supporting skills, like teamwork, communication, and presentation. -
Facilitation Skills (Audio)
$99.00In this course you will learn what facilitation is, the skills that a facilitator should have, and the different skill levels of a facilitator. Then, you will learn some basic facilitation techniques, including ground rules, differentiating between content and process, bringing divergent and convergent thinking together, degrees of support, managing difficult participants, building sustainable agreements, and more. Supporting skills, such as communication, feedback, and team building, are also covered. -
Public Speaking: Presentation Survival School (Audio)
$99.00This course will teach you how to manage your thoughts, body language, nervousness, and speech patterns to present yourself professionally. You’ll learn how to present at meetings, use the five-S pattern to prepare a good presentation, and punch up your presentation with visual aids. As a bonus, you’ll complete our signature personality assessment to help you identify your strengths and weaknesses as a speaker. -
Managing Pressure and Maintaining Balance (Audio)
$99.00This course will teach you about the causes and costs of workplace pressure, the benefits of creating balance, and how to identify pressure points. You will also learn how to apply emotional intelligence, increase optimism and resilience, and develop strategies for getting ahead. -
Getting Your Job Search Started:(Audio)
$99.00In this course you will learn how to manage change, identify your values and skills, consider your vocation, find jobs, network, and set goals. Then, you should be ready to start the search for your dream job.
