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Customer Service Training: Managing Customer Service (Audio)
$99.00In this course you will learn about the six critical elements of customer service. You will also learn about Paul Hersey and Ken Blanchard's Situational Leadership II model, servant leadership, and the five practices in James Kouze's and Barry Posner’s The Leadership Challenge. -
Basic Study Skills
$99.001. Describe basic principles of strong study skills. 2. Discuss advantages of developing good study habits for instructors and students. 3. Explain what instructors can do to encourage better study habits in students. 4. Describe how general study skills can be adapted to fit the unique needs of your discipline. 5. List three techniques you can use in the classroom to encourage students to practice good study habits.