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Call Center Training: Sales and Customer Service Training for Call Center Agents (Audio)
$99.00In this course, you will learn how to present yourself appropriately on the telephone. You will also learn tips for saying no, giving bad news, selling on the phone, overcoming objections, dealing with difficult customers, taking messages, and managing voice mail. We will also share a basic telephone script that you can customize. -
On-boarding: The Essential Rules for a Successful Onboarding Program (Audio)
$99.00This course will explore the benefits of a well-executed on-boarding program, show you how to design an on-boarding framework, give you ways to customize the program for different audiences (including managers and executives) and demonstrate how to measure results from the program. -
Kickstarting Your Business with Crowdsourcing
$99.00This course will show you how to leverage all types of crowdsourcing (including microwork, macrowork, crowdvoting, crowdcontests, crowdwisdom, and crowdfunding) to kickstart your business growth.