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Building Relationships for Success in Sales
$99.00This course will teach you how to leverage customer-focused selling, identify what influences relationships, expand your communication skills, manage your body language, develop a professional handshake, and grow your network. -
PSW101 – The Role of the Support Worker
$99.00Describe the goal of support work. Describe the main responsibilities of the support worker. Identify the goal of the health care team. Identify the common members of a health care team. Distinguish between regulated and unregulated health care providers. Describe the importance of scope of practice in support work. Describe the significance of having a professional approach to support work. List the priorities in compassionate care. Identify the things to consider when solving problems. -
Crisis Management: (Audio)
$99.00To begin this course you will learn how to put the right people in place with a crisis management team and appropriate training. Then, you will learn how to identify and assess crisis risks, develop a response process, and gather appropriate resources. You will also learn how to respond to, document, and investigate crises, establish an emergency operations center, create a continuity plan, and recover from a crisis. -
Generation Gap: Closing the Gap in the Workplace (Audio)
$99.00During this course you will consider whether defining the actual limits of each generation is most important, or whether the merits of people within the context of employment is the bigger issue. You will learn about the various types of generations and how human resource practices can bridge the gap. -
Working Smarter: Using Technology to Your Advantage (Audio)
$99.00In this course, you'll learn how to use technology to your advantage. Computers, various types of applications, software purchases, technical training, IT budgets, security, privacy, usage policies, ergonomics, instant messaging, and telecommuting are all covered. -
Personal Brand: Maximizing Personal Impact
$99.00In this course, youll learn what a brand is and how you can leverage it to make a personal impact. Youll define, design, and plan the interior elements of your brand (such as your confidence level and approach to others) as well as the exterior elements (such as how you dress and act). Youll also learn supporting skills, such as setting goals, communicating effectively, building your credibility, managing difficult conversations, influencing others, and speaking in public. -
Self-Leadership
$99.00In this course, you will explore the four pillars of self-leadership: knowing who you are, knowing what you do, knowing what you need to learn, and using what you know.