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Customer Service Training: Critical Elements of Customer Service (Audio)
$99.00This course is all about the critical elements of customer service: a customer service focus that is defined within, and given life by, your organization. In order to be successful, this focus must be reinforced every day, measured, and improved upon. -
Orientation Handbook: Getting Employees Off to a Good Start (Audio)
$99.00In this course you will learn why a new hire orientation is so important. You will also learn about the four components of employee commitment, and the commitment curve. Finally, you will learn how to develop a successful orientation and training programs. -
Public Speaking: Speaking Under Pressure (Audio)
$99.00This course will take you through preparing an effective presentation. Topics include planning your speech, identifying your audience, connecting with the listener, developing key themes and sentences, structuring your ideas, and managing nervousness and body language. You’ll focus on short responses and learn ways to expand a basic presentation. -
Writing a Business Plan (Audio)
$99.00In this course you will learn the essential steps for creating a business plan, including creating a first draft; identifying the audience; gathering information; researching; describing product plans; marketing, sales, and accounting terms. -
Developing Your Executive Presence
$99.00This course is going to provide you with the boost you might need to get the most out of your inter-personal skills as you develop yourself into an executive with presence that will be the marvel of your coworkers and others you meet. It will help you consider the first impressions you make on others, your interpersonal skills, your speaking and listening skills, plus sharpens your leadership skills.