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PSW101 – The Role of the Support Worker
$99.00Describe the goal of support work. Describe the main responsibilities of the support worker. Identify the goal of the health care team. Identify the common members of a health care team. Distinguish between regulated and unregulated health care providers. Describe the importance of scope of practice in support work. Describe the significance of having a professional approach to support work. List the priorities in compassionate care. Identify the things to consider when solving problems. -
Customer Service Training: Critical Elements of Customer Service (Audio)
$99.00This course is all about the critical elements of customer service: a customer service focus that is defined within, and given life by, your organization. In order to be successful, this focus must be reinforced every day, measured, and improved upon. -
Developing Your Training Program (Audio)
$99.00You will start this course by considering what training is, when it is necessary, and what other options are out there. Then, you will learn the ICE method for identifying needs, a seven-step model for instructional design, and tips for building an engaging program. Next, you will walk through the steps of program design, including setting learning objectives, identifying evaluation strategies, choosing learning methodologies, finding content, creating energizers, using assessment tools, developing supporting materials, and testing the program. You will also receive tips on creating a proposal for a training program and building rapport with company sponsors.