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CRM: An Introduction to Customer Relationship Management
$99.00This course will teach you how to make a decision about the need for CRM, the benefits of CRM, and how to coordinate the base requirements for a CRM undertaking. -
Facilitation Skills (Audio)
$99.00In this course you will learn what facilitation is, the skills that a facilitator should have, and the different skill levels of a facilitator. Then, you will learn some basic facilitation techniques, including ground rules, differentiating between content and process, bringing divergent and convergent thinking together, degrees of support, managing difficult participants, building sustainable agreements, and more. Supporting skills, such as communication, feedback, and team building, are also covered. -
Marijuana and the Workplace: Issues, Impacts and Responsibilities
$99.00In this course, you are going to learn about marijuana, its effects on the individual, and the potential impact in the workplace. You will consider medical marijuana, the rights and obligations of employees and employers, and the intervention process as you deal proactively by having a comprehensive drug and alcohol policy. -
Basic Study Skills
$99.001. Describe basic principles of strong study skills. 2. Discuss advantages of developing good study habits for instructors and students. 3. Explain what instructors can do to encourage better study habits in students. 4. Describe how general study skills can be adapted to fit the unique needs of your discipline. 5. List three techniques you can use in the classroom to encourage students to practice good study habits.